How Can We
Assist You?

General

How can I request a live product demo?

You can request a personalized demo by visiting our Contact page.
Our team will coordinate either directly or through an authorized local distributor to arrange a session tailored to your production environment.

Where can I find the latest product brochures?

All current marketing materials, technical data sheets, and corporate profiles are available in our Download Center under the Support menu.

I would like to try a trial version.

Please leave your inquiry through our Contact form.
We will connect you with the nearest distributor or provide information on how you can try a trial product.

KarismaCG3

I want to import the library from the previous version (KarismaCG) into KarismaCG3.

Go to [Library Panel > Menu > Import CG Library File], then select and import the entire Library folder from your existing KarismaCG installation.

Can scenes created in KarismaCG be used in KarismaCG3?

Yes. In KarismaCG3, go to [Menu > File > Import > CG Scene File] to import scenes created in KarismaCG.

Is video playback supported on KarismaCG3?

In the Deluxe lineup, only VRV files(VRi’s proprietary format) are supported.
The Premium and Supreme lineups support WMV, MOV, AVI, MXF, MPG, MP4, VRV.

※ Please note that supported codecs may vary depending on the I/O card or product option, so we recomment contacting Sales for detailed information.
※ Image sequences (PNG, TGA, JPG, BMP) are also supported.

Karisma Studio

How do I choose the right Karisma Studio lineup?

Please refer to this page first for guidance.
Since several factors need to be considered, we recommend contacting us for a more accurate lineup recommendation.

Karisma SDK

Can a coder developed using K3DAsyncEngine be used with KarismaCG3 without modification?

Coders for previous versions must be developed using K3DEngine or K3DAsyncEngine, while coders for the KarismaCG3 must be developed using the Karisma SDK (Karisma Async Engine).

Although the overall structure and basic workflow share many similarities, there are differences in some interfaces. In addition, the Karisma Async Engine supports transactions, allowing multiple commands to be processed simultaneously.

Compared to previous versions, KarismaCG3 provides expanded functionality, and accordingly, the scope of features supported by the Karisma Async Engine has also been extended.

Partners

How do I become an authorized VRI distributor?

We are always looking for partners who share our commitment to excellence.
Please contact our global sales department with your company profile and territory interest.

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