Privacy Policy
Last updated: July 2026
Visual Research Inc. (“VRi”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of visitors to our website and users of our products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) or interact with us.
1. Information We Collect
We may collect the following types of information:
a. Information you provide directly
- Name, job title, and company name
- Email address and phone number
- Country/region
- Content of inquiries, support requests, or messages submitted via contact forms
- Information provided when registering for demos, webinars, or downloading materials
b. Information collected automatically
- IP address, browser type, device information, and operating system
- Pages visited, time spent on the Site, and referring URLs
- Cookies and similar tracking technologies (see Section 5 below)
c. Information from third parties
- Information provided by distributors, resellers, or system integrators who refer you to us
- Publicly available business contact information
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide customer support
- Provide, operate, and improve our products and services
- Send product updates, technical notices, and marketing communications (with your consent, where required)
- Process business transactions with distributors and clients
- Analyze Site usage to improve user experience
- Comply with legal obligations and enforce our agreements
3. Legal Basis for Processing
Where required by applicable law (e.g., Korea’s Personal Information Protection Act (PIPA), the EU General Data Protection Regulation (GDPR), or Japan’s Act on the Protection of Personal Information (APPI)), we process personal information based on:
- Your consent
- The necessity to perform a contract with you
- Our legitimate business interests
- Compliance with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers who support our website hosting, analytics, email delivery, or CRM systems, under confidentiality obligations
- Authorized distributors and resellers in your region, to fulfill sales or support requests
- Legal or regulatory authorities, where required by law
- Business transfer parties, in the event of a merger, acquisition, or sale of assets
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
- Ensure basic Site functionality
- Analyze traffic and usage patterns (e.g., via analytics tools)
- Remember your preferences
You may control cookie settings through your browser. Disabling cookies may affect certain Site functions.
6. International Data Transfers
As VRi serves clients globally, your information may be transferred to and processed in countries other than your own. We take reasonable steps to ensure such transfers comply with applicable data protection laws.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law, after which it is securely deleted or anonymized.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Withdraw consent for marketing communications
- Object to or restrict certain processing
- Request data portability
To exercise these rights, please contact us using the details in Section 11.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure.
10. Children's Privacy
Our Site and services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
11. Contact Us
If you have questions or requests regarding this Privacy Policy or your personal information, please contact:
Visual Research Inc.
711, Building W, 11, Dangsan-ro 41-gil, Yeongdeungpo-gu, Seoul, South Korea, 07217
Email: contact@vri.co.kr
Phone: +82-70-4700-0976
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. We encourage you to review this Policy periodically.